Payment and Refund Policy
Last updated: 30 September 2026
Scope of this policy
This Payment and Refund Policy applies to all orders for Elalis Essentials placed through brighthipsstrain.world by consumers resident in the United Kingdom. It forms part of the contract between you and Grosvenor Construction Limited (Company No. 06793432). By placing an order, you confirm that you have read and understood this policy alongside our Terms of Use and Privacy Policy.
Prices, currency and taxes
All prices shown on this website are in pounds sterling (GBP) and are inclusive of VAT at the applicable rate. The price of Elalis Essentials at the time of this policy is £36.99 per pack of 90 vegan capsules (SKU: ELALIS-90). Prices may be updated from time to time; the price confirmed during your phone confirmation call is the price payable. Delivery costs, if any, will be communicated before dispatch.
Accepted payment methods and security
Payment is accepted exclusively by cash on delivery (COD). You pay the delivery courier in cash when your order arrives. No card details, bank account information or digital payment credentials are collected through this website. The order form collects only your name and phone number for the purpose of order confirmation and delivery. Your data is handled in accordance with our Privacy Policy.
Order confirmation and conclusion of contract
Submitting the order form on this website constitutes an expression of interest in purchasing Elalis Essentials. A binding contract is formed only when a member of our team contacts you by telephone to confirm the order and you verbally confirm acceptance. Orders are not dispatched without this confirmation. You will receive a confirmation of the agreed order details during or following the call.
Right of withdrawal (14 days) and exceptions
As a consumer purchasing from a distance under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to withdraw from this contract without giving any reason within 14 calendar days from the day on which you receive the goods. To exercise this right, you must inform us of your decision to withdraw by a clear statement sent to mail@brighthipsstrain.world or by post to 47 Glossop Road, Sheffield, S10 2GW, before the 14-day period expires. This right does not apply to goods that have been opened and are not suitable for return on health protection or hygiene grounds, once the seal has been broken after delivery.
Refund eligibility and exclusions
To be eligible for a refund following withdrawal, the product must be returned in its original, unopened condition with the tamper seal intact. If the product has been opened, we reserve the right to decline the return on hygiene grounds in accordance with the Consumer Contracts Regulations 2013, Regulation 28(3)(b). Products that have been damaged by the customer are not eligible for a refund. These exclusions do not affect your statutory rights in the event of a defective or misdescribed product.
How to request a refund
To request a refund, contact us at mail@brighthipsstrain.world or call +44 114 311 2144, Monday to Friday, 9:00-17:30, quoting your order reference and the reason for your return. We will provide return instructions, including the return address. Return postage costs are the responsibility of the customer unless the product is defective or incorrectly supplied, in which case we will cover reasonable return costs.
Review and notification
On receipt of your returned item, we will inspect it and notify you of our decision within five working days. We will confirm by email or telephone whether the refund has been approved or, if we are unable to process the refund, we will explain the reason. If approved, the refund will be issued promptly and no later than 14 calendar days after we receive the returned goods.
Failed and duplicate payments
As payment is made in cash on delivery, failed payments would result in the order not being completed. In the event that a duplicate payment is made in error, please contact us immediately at mail@brighthipsstrain.world and we will arrange for the duplicate amount to be reimbursed.
Refund method and processing time
Refunds will be processed by bank transfer to an account you provide, or by postal order, within 14 calendar days of our receiving the returned goods and approving the refund. We do not issue cash refunds by post. We will confirm the refund method with you during the returns process.
Mandatory consumer rights
Nothing in this policy limits or affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation. If the product you receive is faulty, not as described or does not conform to contract, you are entitled to a repair, replacement or refund as appropriate under the Consumer Rights Act 2015. These rights exist independently of our returns policy and are not subject to the 14-day window.
Contact and changes
For questions about this policy, please contact us at mail@brighthipsstrain.world or write to 47 Glossop Road, Sheffield, S10 2GW. We may update this policy from time to time; any changes will be reflected in the date at the top of this page.